EHCP Business Support

The closing date is 12th Mar 2024

Job summary

An exciting opportunity has arisen for an experienced Band 3 Administrator to join our Community Childrens Therapy Team.

We are seeking a highly motivated and committed administrator, who has excellent attention to detail, strong communication skills and a willingness to learn. You will be part of a skill mixed team, working to build on good performance in order to maximise the contribution of the Community Therapy Service.

The successful applicant will need to have good time management skills, be self- motivated with a positive attitude. In addition to these skills all administrators need to be customer focused, have an excellent telephone manner and proven IT skills, knowledge of Systm1 and have experience in using Microsoft programmes, such as Excel, Word and Outlook.

You will be working as part of a skill mix team to provide a comprehensive administrative support to the Education Health and Care Plan Team (EHCP) and to the wider children's therapy team.

If you are enthusiastic, highly motivated, organised, and able to work well within a team as well as independently we would love to hear from you.

If you are looking for a new challenge and want to help make a positive difference for our children, then we look forward to receiving your completed application form.

For further information about the post or for an informal discussion please call Bryony McCarthy Business Support Team Lead on 0300 123 6661.

Main duties, tasks & skills required

  • Use & accurately populate the electronic record system (Systm One) with information to include referrals, scanning & uploading information from other services in a timely manner etc., taking responsibility for the quality of the data & taking note of the Health Records Standards & Procedures & Record Keeping Policy
  • Follow agreed processes for dealing with emails on Outlook and, on a regular basis prioritising urgency & importance, signposting/dealing with queries (often sensitive) regarding issues arising
  • Provide support to training events e.g. away days, skill slots etc. involving the coordination of diaries, venue & hospitality booking as appropriate
  • Monitor & order stationery/leaflets, clinical & general supplies & place order request when necessary
  • Attend & participate in team/other meetings, ensuring any actions are completed by the required date & take minutes if requested
  • Provide cover & support during times of absence for the core functioning of the admin team
  • Offer guidance & training of Band 2 or new staff as required
  • Maintain current office policies & procedures, be actively involved in their development
  • Undertake limited supervision of Band 2 or new staff in absence of the Admin Supervisor & Admin Manager
  • Provide admin support to the Admin Supervisor to set up & review administration systems/processes as deemed appropriate

About us

At Solent, our teams mirror the communities we serve. The Equality, Diversity, Inclusion, and Belonging plan fosters authenticity, ensuring every Solent NHS Trust member feels visible, validated, and valued.

The Annual Staff survey positions us among top-performing Community and Mental Health trusts in 3 of 9 themes:

  • Compassion and inclusivity
  • Each voice matters
  • Staff Engagement

Our commitment to enhancing diversity, inclusion, and belonging fosters a strong sense of uniqueness, celebrated among colleagues, contributing to excellent patient outcomes.

We welcome applications from underrepresented communities, offering an informal chat for those uncertain about job fit. Our revamped recruitment process prioritizes inclusivity, aligned with Disability Confident and Armed Forces Covenant guaranteed interviews.

Join our 7 staff networks:





Multi Faith

Black, Asian, and minority ethnic


Solent supports flexible working, providing a carer's passport. Our award-winning Health and Wellbeing service, including Employment Disability, Neurodivergent, and Menopause support, makes Solent NHS an inclusive workplace.

We promote staff vaccination as the primary defense against Flu and Covid-19. Join us in contributing to outstanding patient outcomes in a diverse and inclusive environment.

Job description

*Please Note : For a detailed job description for this vacancy, please see attached Job Description* 

Person specification



GCSE English and Maths level 4/C or above, or a good standard of general education
RSA 3 Typing or Equivalent
Business and Admin NVQ Level 3 equivalent 


I.T skills and Knowledge



Experience of administrative work
Experience of maintaining filing systems and collating information
Experience of working in a customer-focused environment
Experience of working in a constantly changing environment without direct supervision 


Experience of supervising and appraising staff 

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

For help with your application, contact: 

Bryony McCarthy 


Pay scheme

Agenda for Change 


Band 3 


£22816.00  to £24336.00 Yearly



Working pattern

Part-Time, Flexible Working 

Reference number


Job locations

Adelaide Health Centre, Western Community Centre 
William Macleod Way 
SO16 4XE 


This vacancy is closed to applications.