Receptionist - Inpatients

The closing date is 28th Feb 2024

Job summary

We are currently looking for a Part-Time Inpatient Receptionist to join our busy Inpatient Administration Team based at The Limes Portsmouth (onsite parking available). You will be working 19 hours to be worked across Wednesday, Thursday and Friday, with a finishing time of 4.30.

You will manage calls from patients/carers/professionals, also greeting them in person when attending the ward. Supporting ward staff, Manager and Matron with day to day administrative tasks and ensuring reception runs smoothly. You must have excellent written and verbal communication skills and be able to work flexibly, multitask and prioritise your work throughout the day, as well as enjoy a varied workload. You will be comfortable working alone or with colleagues and will have a good knowledge of Microsoft Applications; knowledge of Systm One would be an advantage though full training will be given.

Our Inpatient team provide acute care to Portsmouth patients and work closely with our Community Teams based at St Mary's Portsmouth. Solent is proud to support career development, and through regular supervisions and annual appraisals we will support you to achieve your goals and take the next step in your career with Solent.

Main duties, tasks & skills required

  • Provide comprehensive administrative support to the Inpatient Wards to include various teams within the units working alongside the Team Administrator
  • Greet all patients, staff, and visitors at the front desk, maintaining the reception area along with consulting and meeting rooms within the buildings
  • Answering calls and dealing with emails relating to the Mental Health Inpatient Services provided by Solent NHS Trust
  • Effectively prioritise and manage own workload whilst maintaining confidentiality and diplomacy both independently and as part of a team
  • Carry out other duties as necessary to meet the changing needs of the service, in accordance with management of requirements and appropriate to banding
  • All duties will be carried out within the Trust's Information Governance, recording, and data sharing procedures and guidance
 

About us

At Solent, our teams mirror the communities we serve. The Equality, Diversity, Inclusion, and Belonging plan fosters authenticity, ensuring every Solent NHS Trust member feels visible, validated, and valued.

The Annual Staff survey positions us among top-performing Community and Mental Health trusts in 3 of 9 themes:

  • Compassion and inclusivity
  • Each voice matters
  • Staff Engagement

Our commitment to enhancing diversity, inclusion, and belonging fosters a strong sense of uniqueness, celebrated among colleagues, contributing to excellent patient outcomes.

We welcome applications from underrepresented communities, offering an informal chat for those uncertain about job fit. Our revamped recruitment process prioritizes inclusivity, aligned with Disability Confident and Armed Forces Covenant guaranteed interviews.

Join our 7 staff networks:

DisAbility

LGBTQ+Allies

Carers

50+

Multi Faith

Black, Asian, and minority ethnic

Veterans

Solent supports flexible working, providing a carer's passport. Our award-winning Health and Wellbeing service, including Employment Disability, Neurodivergent, and Menopause support, makes Solent NHS an inclusive workplace.

We promote staff vaccination as the primary defense against Flu and Covid-19. Join us in contributing to outstanding patient outcomes in a diverse and inclusive environment.

Job description

*Please Note : For a detailed job description for this vacancy, please see attached Job Description* 

Person specification

Qualifications

Essential

GCSE grade C/4 in English or equivalent 

Desirable

Level 2 Diploma Apprenticeship in Business Administration or relevant experience

Experience

Essential

Able to work to strict deadlines and under pressure

Able to work without direct supervision

Desirable

Recent and relevant experience of working in an office environment/reception area

Providing operational support

Filing records management (Electronic/paper)

Knowledge of hospital/clinic procedures and systems

Good Knowledge of Systm1

Understands medical terminology

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

For help with your application, contact: 

Davina Kelleher 

Davina.kelleher@solent.nhs.uk 

03001266620 

Pay scheme

Agenda for Change 

Band

Band 2 

Salary

£22383.00 Yearly

Contract

Permanent 

Working pattern

Part-Time, Flexible Working 

Reference number

449-Team2-1394 

Job locations

The Limes, St James' Hospital 
Woodlands Walk 
Portsmouth 
Hampshire 
PO4 8GB 

Attachments

This vacancy is closed to applications.